Last updated on 11-04-2025
Once you place an order, we begin processing it immediately. Please note that our processing time may vary depending on the product's availability. Generally, it takes 1 to 3 business days to process and dispatch the order. Orders are not processed on weekends or public holidays.
Please note that delivery times may vary depending on the shipping address and our logistics partner.
Shipping charges are calculated at checkout based on the delivery address and selected shipping method. We offer free standard shipping for orders above ₹5000. For orders below ₹5000, standard shipping charges will apply as per the weight and location of delivery.
We offer nationwide shipping across India. We also offer secure international shipping to customers worldwide.
Once your order has been dispatched, you will receive a tracking number via email. You can track your order at any time by using the tracking link provided. Please allow up to 24 hours for the tracking information to update.
All our jewelry is carefully packaged in elegant, secure, and tamper-proof packaging to ensure it arrives in pristine condition. You will also receive a certificate of authenticity with every purchase.
In case of any issues with your delivery (e.g., incorrect address, missing items, or delays), please contact our customer service team at info@sjfjewels.com as soon as possible. We will do our best to resolve the issue promptly.
If you're not satisfied with your purchase, please check our Return & Exchange Policy for more information on how to process returns or exchanges.
If your item arrives damaged or defective, please contact us within 48 hours of receiving the product to initiate a return or exchange. We’ll guide you through the process and ensure a satisfactory resolution.
We want to ensure you have a fantastic experience, from browsing to delivery. If you have any questions, don't hesitate to reach out to our customer service team.